Refund Policy

Last updated: July 29, 2026 · Effective: August 3, 2026

Overview

AWAI's paid plans (Plus / Pro / Ultra) offer a full refund within 14 days of subscription start, no questions asked.

A full refund is available once per account. A request that is not approved does not count toward that limit.

Beyond that window, we still handle billing errors on our side individually, such as a duplicate charge or an incorrect amount, as well as cases where a fault of ours left the Service unusable for a substantial period.

How to Request a Refund

Send the following information to our support team ([email protected]):

  1. Order ID (number starting with #)
  2. Email address used for purchase
  3. Reason why the service didn't fit (optional)

Processing Time

Once approved, the refund is processed through Stripe. It may take 5–10 business days for the refund to appear on your bank or credit card statement. Your subscription will be canceled upon refund completion.

Non-Refundable Cases

The full refund guarantee above does not apply in the following cases:

  • Requests from an account that has already received a full refund
  • Requests after the 14-day guarantee period
  • Confirmed violation of the Terms of Service

This section governs only the full refund guarantee described above. Billing errors on our side, and refunds arising from a fault of ours, are handled regardless of the period or the number of times.

Canceling Your Subscription

After the refund guarantee period, you can cancel anytime via "Manage Subscription" in Settings. After cancellation, you can continue using your plan’s features until the end of the current billing period.

Application of This Policy

This Policy applies to subscriptions started on or after August 3, 2026. For subscriptions started before that date, this Policy applies only where the request is made by September 2, 2026.

A full refund received by September 2, 2026 also counts toward the "once per account" limit above.

Language

The Japanese version of this Policy is the authoritative text; in the event of any discrepancy with the English version or any other translation, the Japanese version prevails. This does not affect any protection afforded to a consumer by the law of their country of habitual residence.